Privacy Policy

Privacy Policy

Propertybook Pvt Ltd

Privacy Statement

The Privacy Act requires  entities bound by the Zimbabwean Privacy Principles to have a privacy  policy. This privacy policy outlines the personal information handling  practices of Propertybook (“Propertybook” herein referred to as “us” or  “we”). This policy is written in simple language.

The specific  legal obligations of Propertybook when collecting and handling your  personal information are outlined in the Privacy Act and in particular  in the Zimbabwean Privacy Principles found in that Act.
We respect  the privacy of your personal information and treat it in accordance with  this statement. If you have any concerns or would like to access your  personal information that we hold, please contact: [email protected]


Overview
 We collect, hold, use and disclose personal information to carry out  business functions or activities. These functions and activities  include:

  • promoting and marketing the Propertybook network;
  • promoting and marketing Propertybook Members;
  • providing information to vendors, purchasers and the public on real estate and related areas;
  • advertising properties listed with Propertybook Members;
  • establishing training programs, seminars and conferences for Propertybook Members; and
  • undertaking activities in support of our functions and activities  including humane resources, corporate administration, property  management and public relations activities.


Collection of your personal information
 When we refer to personal information we mean information from which  your identity is reasonably apparent. This information may include  information or an opinion about you. The personal information we hold  about you may also include credit information. At all times we try to  only collect the information we need for the particular function or  activity we are carrying out.

Each time you contact us, you may  provide us with personal information about yourself or others that we  need to use to provide you with our services. The main way we collect  personal information about you is when you give it to us, for example  when you:

  • complete forms, applications or surveys;
  • contact us to ask for information;
  • participate in forums on our website; or
  • otherwise specifically provide us with your personal information.


We will only use or disclose your personal information for the  primary purpose of our business or purposes related to our business  activities. The primary purpose of our business includes, but is not  limited to:

  • marketing real estate goods or services;
  • marketing Propertybook Members;
  • marketing the Propertybook Network; and
  • providing further information about our services.


You may provide personal information to us to receive  information about products or services offered through this website, to  purchase such products and services, to receive newsletters or become  involved in promotions or other initiatives commenced by us. This  personal information may include details such as your name, age, gender,  contact information, products and services you are interested in or  require more information about. If you purchase or request products and  services from us we may also request your preferences for receiving  further marketing or promotional material.

We require some of  this information to provide services to you, as indicated by mandatory  fields on some forms. For non-mandatory fields, the choice of how much  information you provide to us is yours. We seek this information to  process your request for information and provide that information to  you, to improve the quality of our products and services and to assist  you to determine which products and services best meet your needs.

Collecting through our websites
We may also collect and store information about your visit to this website, including:

  • the name of the domain from which you accessed the internet;
  • the date and time you accessed the website;
  • the internet address of the website from which you linked directly to the website; and
  • the pages you accessed while visiting the website


This information does not in itself identify individuals and is  used to measure the number of visitors to the website and how it was  navigated. This information assists us to make the website more useful  to you.

We also collect information from subscribers (persons  registering their details with us through the website) or website  visitors for the purpose of improving our quality and effectiveness and  to provide you with information. We welcome feedback from you about all  aspects of this website. We store feedback that users send to us. This  feedback is used to administer and refine our service. We may also use  the information to improve or promote this site. We will not publish  your name in connection with any information you provide without your  permission.

If you do not provide us with your personal  information, some enhanced services, like the right to access our  property guides, will be unavailable to you. If you do provide us with  your personal information, we will protect it in accordance with the  Zimbabwean Privacy Principles.

Social Networking Services 
 We use social networking services such as Twitter, Facebook, Instagram,  LinkedIn and YouTube to communicate with the public. When you  communicate with us using these services we may collect your personal  information, but we only use it to help us to communicate with you and  the public. The social networking service will also handle your personal  information for its own purposes. These sites have their own privacy  policies.

Notification of collection of personal information
 If we collect personal information from someone or some entity other  than you in order to provide a property related service, such as  acquiring information from a tenancy database, we will make you aware  that we have done so and explain why. We will also explain if there are  any consequences for you if such information is not collected.

 


How we use your personal information
We may use your personal information to deliver services you have  requested (for example, responding to an inquiry for information  concerning a property).

We may also use your personal  information to send you periodic mailings containing information on new  services and upcoming events that may interest you. If at any stage you  decide that you do not wish to receive such material, please let us know  by following the Opt-Out procedure below and we will ensure that your  name is removed from our contact list.

Business without identifying you
 In some circumstances it will be necessary for Propertybook Pvt Ltd or  its members to identify you in order to successfully do business with  you, however, where it is lawful and practicable to do so, we will offer  you the opportunity of doing business with us without providing us with  personal information, for example, if you make general inquiries about  real estate, the market, or ask a question via our National Website.

Direct marketing
 From time to time we may use your personal information to provide you  with current information about real estate, offers you may find of  interest, changes to our organisation, or new products or services being  offered by us or any company with whom we are associated.

If  you do not wish to receive marketing information, you may at any time  decline to receive such information by telephoning us on +263776664277  or by emailing us at [email protected] 
 If the direct marketing is by email you may also use the unsubscribe  function. We will not charge you for giving effect to your request and  will take all reasonable steps to meet your request at the earliest  possible opportunity.

Disclosure
We will only disclose your personal information to carry out business activities and functions as identified above.

Propertybook Members
 In order to deliver our services to you, we disclose your personal  information to the relevant independently owned and operated  Propertybook member or business partner who is best positioned to assist  with your particular request. In doing so, we authorise these members  to use your personal information in the ways described above. These  members will handle your personal information in accordance with the  Privacy Statements accessible through their websites.

Other  than as stated in this Statement, we do not rent, sell or otherwise  disclose your personal information to non-member companies or  organisations without your prior consent.

Overseas Recipients
 We may disclose your personal information to overseas recipients such  as international Propertybook Pvt Ltd member offices, should this be  deemed necessary (for example, responding to an inquiry for information  concerning a property).


Information that you post in any social media public forum used  by Propertybook Pvt Ltd or its members (such as but not limited to  Facebook, Twitter or Instagram) may be exposed to overseas recipients.

 Prior to disclosing any of your personal information to another person  or organisation, we will take all reasonable steps to satisfy ourselves  that:

  1. the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
  2. you have consented to us making the disclosure.


We may use cloud storage to store the personal information we  hold about you.  The cloud storage and the IT servers may be located  outside Zimbabwe.

We may disclose your personal information to  overseas entities that provide support functions to us.  You may obtain  more information about these entities by contacting us.

Opt-Out procedure
 In each direct marketing or promotional communication with you, we will  advise you how to notify us if you do not wish to receive any further  communications from us. If our correspondence is in the form of an  e-mail, we will attach simple instructions on how you can unsubscribe  from our mailing list. In any event you can opt-out from receiving  marketing or promotional material from us by emailing us at [email protected] or by contacting us by mail or telephone and asking to be removed from our mailing list.

 You should note that by opting out of our mailing list, you will not  automatically be removed from the mailing lists of our members or  business partners to whom we have forwarded your personal information  because we do not have control over those mailing lists.

If you  no longer wish to receive material from the relevant Propertybook  member or business partner to whom we have forwarded your personal  information, please follow their own Opt-Out procedure as described on  their website or in their marketing material.

Access to your personal information
 You can find out what personal information we have about you, and amend  or update your personal information, by e-mailing us at [email protected] or by telephoning us (contact details are provided at the beginning of this Statement).

 We may charge a fee for our actual costs of retrieving and supplying  the information to you, including staff costs in locating and retrieving  the personal information, staff costs in reproducing and sending the  personal information, costs of postage etc.

Depending on the  type of request that you make we may respond to your request  immediately, otherwise we usually respond to you within seven days of  receiving your request.  We may need to contact other entities to  properly investigate your request.

There may be situations  where we are not required to provide you with access to your personal  information, for example, if the information relates to existing or  anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.

 If any of the personal information we hold about you is incorrect,  inaccurate or out of date you may request that we correct the  information.  If appropriate we will correct the personal information.  At the time of the request, otherwise, we will provide an initial  response to you within seven days of receiving your request.  Where  reasonable, and after our investigation, we will provide you with  details about whether we have corrected the personal information within  30 days.

We may need to consult with other entities as part of our investigation.

Complaints
Should you wish to make a complaint about management of your information, please email [email protected] or phone +263776664277. Propertybook Pvt Ltd will make a record of your  complaint, verify the information received, and take steps to correct  any deviation from Zimbabwean Privacy Principles.

Should your  complaint relate specifically to the management of your personal  information by an independent member of the Propertybook Pvt Ltd network  (i.e. Not Propertybook Pvt Ltd’s corporate administration), the network  will refer your complaint directly to the member for response.
We will acknowledge your complaint within seven days.  We will provide you with a decision on your complaint within 30 days.

Sensitive information
 We will only collect sensitive information about you with your  consent.  Sensitive information is personal information that includes  information relating to your racial or ethnic origin, political  persuasion, memberships in trade or professional associations or trade  unions, sexual preferences, criminal record, or health.

Unsolicited information
 If we receive unsolicited private information from you, we will as soon  as practicable, but only if lawful, destroy the information or assure  it is de-identified.

Security
We use  all reasonable efforts to keep your personal information secure,  accurate and up-to-date. Your personal information is stored behind  firewalls and in the case of Propertybook members, personal information  is accessible only by password access.

You can assist us to  keep your personal information secure by ensuring that any username or  password provided to you is kept confidential.

Disclaimer of responsibility for third party sites
 Our website contains links to other web sites including the web sites  of Propertybook members. We are not responsible for the content on those  other websites or their privacy practices.

How we may change this statement
 We reserve the right to amend or update this Statement so long as no  change or amendment has a retrospective detrimental effect to your  privacy rights.

This privacy policy came into existence 31st March 2014.

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